Just another instance of the helpfulness of your staff.

I had a problem this morning with AT&T (Do they think all people are dumb)? Anywho...I called Sheila and Charley just to make sure that I was giving AT&T the correct information so that they> could just do their job. I am not always sure of the wording that they will understand.

Charley is my technician interpreter.

Jeff, I can't tell you how many times Sheila and Charley have taken my calls and walked me through what I needed. They take the time even though I know that they are busy and in fact, Charley isn't even in the office and he called to help. I can't begin to tell you how reassuring that can be for someone like me who is not, by any stretch of the imagination, a technician. They have both been very patient with me and have talked me through many a problem. You guys rock!!

Jeff, thanks for allowing your staff to help me the way they do.